Terms of Use
Effective 8 November 2026
The short version. Kinward+ is a subscription through the App Store: a free week, then yearly unless you cancel at least 24 hours before the week ends, or monthly, or a one-time lifetime purchase. One plan covers you and everyone you walk with. Be kind in what you send. Kinward isn't medical advice, so walk safely.
The agreement
These terms are between you and Sente Labs Limited, which makes Kinward. By using Kinward you agree to them and to Apple's Licensed Application End User License Agreement. If the two disagree, these terms apply, except where Apple's agreement requires otherwise.
Your account
You sign in with Apple and need to be at least 13. Keep your Apple Account secure: anyone with it can use your Kinward account. You can delete your account at any time in Settings.
Kinward+
- What it is. Kinward+ unlocks the journey, postcards, Walk together, tailwinds and the rest of the app. Prices are shown in the app and in the App Store before you buy, in your local currency.
- The free week. The yearly plan starts with one free week, once per Apple Account. Unless you cancel at least 24 hours before the week ends, it becomes a paid yearly subscription and your Apple Account is charged.
- Renewal. Yearly and monthly plans renew automatically at the same price and length, and your Apple Account is charged within 24 hours before each period ends, unless you turn off auto-renew at least 24 hours before then.
- Cancelling. Manage or cancel in your iPhone's Settings › your name › Subscriptions, or from Kinward's Settings. Cancelling stops the next renewal; you keep Kinward+ until the paid period ends.
- Lifetime. A one-time purchase that doesn't renew.
- One plan for both. Your plan also covers the people you walk with, for as long as it's active and you walk together.
- Refunds are handled by Apple under its policies, at reportaproblem.apple.com.
Gifts
A gift is a one-time purchase that gives the person who redeems it one year of Kinward+. Each gift code works once. Keep the link private: anyone with it can redeem it. A gift doesn't renew.
What you send
Your postcards, voice recordings, photos, answers and other content stay yours. You give us permission to store them and deliver them to the people you choose, only to run Kinward. Don't send anything unlawful, threatening, harassing or that you don't have the right to share. If someone sends you something like that, email us and we can end the journey or the account.
Health and safety
Kinward is for encouragement, not medical care. Distances come from Apple Health and can be wrong. Heart trends are general information, not a diagnosis; talk to a doctor about your health and before starting more exercise. Walk where it's safe, watch your surroundings rather than your phone, and dress for the weather.
The service
We work to keep Kinward running, but it may sometimes be unavailable, and features may change. Maps, weather and place information come from third parties and may be incomplete. We may suspend accounts that break these terms.
Liability
Kinward is provided "as is". To the extent the law allows, Sente Labs Limited isn't liable for indirect or consequential losses, and our total liability is limited to what you paid for Kinward+ in the 12 months before the claim. Nothing here limits rights you have under consumer law that can't be limited.
Changes
If these terms change in a way that matters, we'll tell you in the app before the change applies.